30 Nov to 26 Dec 2018    Book Your Tickets Now  
30 Nov to 26 Dec 2018
  Book Your Tickets now
 

FAQ

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When is the event taking place?

Christmas Wonderland at Gardens by the Bay will be held from 30 November to 26 December 2018. 

Please refer to the Opening Times page for the various attractions, rides and programme timings.

Do I need to purchase a ticket for entry into the event?

Yes. General Admission tickets for the event are sold online and at the gate.

Ticket   Online (S$) At the Gate (S$)
Green Valid for one-time entry between 30 Nov - 6 Dec 4 6
Red Valid for one-time entry from 7 -12 Dec 6 8
Gold Valid for one-time entry from 14 - 26 December 8 10
*Entry is complimentary for up to 2 children under 0.9m for each paying adult.
*Purchase entry tickets online at least 1 day before your visit. Same-day admission tickets can only be purchased at the ticketing counters onsite.
*Separate charges apply for certain Christmas Wonderland attractions, OCBC Skyway and Gardens by the Bay conservatories

The timing on the ticket states 4.00pm. Is it possible to enter after that?

We open our gates at 4.00PM. You may enter and leave at any time within Christmas Wonderland's operating hours (4.00PM to 11.00PM daily).

Something came up and I am unable to attend Christmas Wonderland on the day that I had purchased tickets for. Am I able to use my tickets on another day?

The ticket can only be used for the date you have purchased it for. As per our terms and conditions of sale, tickets are strictly non-exchangeable and non-refundable.

Is re-entry Christmas Wonderland possible?

Re-entry is allowed on the same day.

Do I need to print out the tickets?

You do not need to print your tickets. You can simply flash the barcode on your e-ticket through your phone at the gates upon entry.

How do I change my ticket order?

Please contact APACTix customer service hotline at +65 3158 8588 or email ticketing@christmaswonderland.sg for more details.

APACTix hotline operating hours:
Mon – Sat, 10am – 8pm
Sun & Public Holiday, 12pm – 8pm

What are the attractions and entertainment options at the event this year?

Christmas Wonderland at Gardens by the Bay, Singapore’s biggest yuletide fair, features dazzling Italian luminarie light sculptures, a European-style Festive Market, carnival games and rides, an expanded Santa’s Grotto and an array of new attractions that appeal to the entire family such as an outdoor skating rink, The Magic of Rob Lake and Slice of SAVOUR.

On top of the attractions and rides, visitors can enjoy entertainment to get them in the festive spirit, which includes choral performances, fringe acts and singer-songwriter sessions. Please refer to the Festive Entertainment page for the complete entertainment line-up.

Do I need to purchase tickets or tokens for the attractions and rides? Where can I buy tokens?

Carnival Games and Rides – Tokens are required, and are sold at $2 per token only at token booths located within the event site.

Skating Rink – Separate tickets are required, and can only be purchased at the Skating Rink’s ticketing booth within the event site.

The Magic of Rob Lake – Separate tickets are required, and can be purchased online bundled together with an admission ticket or at ticketing booths within the event site on the day itself (subject to availability).

Can I buy ‘The Magic of Rob Lake’ tickets at the event?

Yes, you may purchase ‘The Magic of Rob Lake’ admission tickets at Christmas Wonderland ticketing booths. However, a special discounted bundle is available for Christmas Wonderland and ‘The Magic of Rob Lake’ admission tickets purchased online. Visitors can save up to 30% when purchasing four tickets in the Family & Friends bundle (subject to availability).

Are there any benefits or privileges for group bookings or corporate partners?

Please contact our sales team at partnersales@blueskyevents.com.sg for more details.

What are the payment methods accepted at the event?

Cash is accepted at the food and beverage stalls around the event site. NETS and credit card payments are accepted at selected stalls too.

Ticketing and token booths accept cash, NETS, credit card and QR code payments.

Where can I get food and beverages at the event?

The Festive Market, located at the Supertree Grove, features tasty treats and specialty food and beverages. This year’s event will also feature Slice of SAVOUR, a bite-sized format of the SAVOUR Gourmet Festival, where food lovers can look forward to a brand new concept which focuses on accessible gourmet comfort food and artisanal cocktails.

What happens if it rains?

Christmas Wonderland at Gardens by the Bay is an all-weather event. However, out of goodwill, in the event of inclement weather that affects the operations of our attractions (i.e carnival games and rides) for a period of at least two hours from 7pm, we will allow visitors to exchange their unused tickets for that date to another one in the same admission price band. Do note that this will be done at the sole discretion of the organiser.

Please note that this does not apply to ‘The Magic of Rob Lake’ admission tickets. Due to capacity limitations, we are unable to provide an exchange or refund for the performance.

To exchange your Christmas Wonderland admission tickets, please contact the APACTix customer service hotline at +65 3158 8588 or email ticketing@christmaswonderland.sg for more details.

What provisions are there for persons with limited mobility?

Please refer to the Visitor Information – Services & Accessibility on Gardens by the Bay website for more information.

Am I allowed to bring my dog to the event?

Please refer to the Visitor Information – Visiting Guidelines on Gardens by the Bay website for more information.

Note that due to hygiene reasons, pets are not allowed inside the Skating Rink, Santa’s Grotto, and The Magic of Rob Lake.

What are the vehicle parking options?

There are two car parks at Gardens by the Bay. Please refer to the Visitor Information – Getting Here and Parking on Gardens by the Bay website for more information. 

You may also park your vehicle at Marina Bay Sands and walk over the bridge that links Marina Bay Sands and Gardens by the Bay.

Who can I contact for more information?

Please write to us via the Contact Us page and we will get back to you shortly.

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